REVIEW: GRAND HYATT (MUMBAI)

 

How would you describe it? Seamless, practical, cultured, visionary, and well-resourced.

Who’d love it? International business folk, from singles to conferences groups, would feel right at home. The Grand Hyatt is a hop, skip and jump away from the airport and merely 5 minutes away from Mumbai’s business hub (the Bandra Kurla Complex). Home to several meeting rooms, state-of-the-art technology, a mammoth ballroom, high-quality catering and an events team, this hotel would be a perfect place to host a conference.

How were the rooms? Elegant and understated. The Grand Hyatt knows how to make its rooms luxurious without being ostentatious, so guests feel completely at home. While the design is more functional than other Grand Hyatt’s, catering for a practical business market, they are still cosy and inviting.

How was the service?

Practically unparalleled in its professionalism. But, that’s not to say the staff weren’t warm and friendly. In fact, they were absolutely delightful, having a polite yet childlike enthusiasm towards guests. They seemed genuinely interested in my travels, eagerly asking questions but wary of being too intrusive. The staff (especially the chefs) also loved explaining their role at the Hyatt; it was wonderful to see their passion.

While service at the Grand Hyatt seemed “no fuss” on the surface, the staff were undoubtedly working hard in the background to keep guests happy. Their attention to detail was highly discrete, so Ben and I barely noticed when tasks had been performed to make our stay as comfortable as possible. While taking a tour of the hotel complex, we passed a store which happened to stock Vegemite. I let out a squeal of delight at the time, in true “Aussie abroad” fashion. During check out, Ben and I were treated to a beautiful gift box containing the best road trip goodies imaginable, including: muffins, baguettes, gourmet chocolates, doughnuts and…a jar of Vegemite. We’ll never forget the kind, personalised gesture.

What were the highlights?

It’s hard to go past the food. Standing at the Grand Hyatt’s restaurant nexus, Ben and I couldn’t decide which fine dining option to indulge in…so we made our way through them all, one bite at a time. We started our food tour at the hotel’s international restaurant, Fifty Five East. Our eyes were met by the ultimate world-class buffet, with interactive breakout kitchens serving Thai, Japanese, Lebanese, Western and Indian fare. The dessert bar was deliciously cruel, serving more tantalising sweets than my body could handle (but I wanted to try them all). All I can say, is thank goodness for the Grand Hyatt gym. Ben and I decided right then that we’d spend our time between eating and exercising!

Our next meal was at the highly acclaimed China House Restaurant & Lounge. Renowned for its impossibly tender peking duck, fresh dumplings and extensive tea menu, Ben and I submitted our bodies to yet another gastronomic adventure. In between tastings, we wandered around the restaurant’s dimly lit alcoves, jam-packed pantries and open kitchens. The whole experience transported us to the sensual and alluring backstreets of exotic China.

By the next day, Ben and I were craving simple flavours, so an Italian affair at Celini was in order. We were told the famous, thin-crust pizzas were a must and they certainly didn’t disappoint. It was clear the Grand Hyatt had managed to attract the talents of incredible chefs from around the world. I’d challenge Naples to serve up better pizza than Celini!

Finally, we couldn’t stay at the Grand Hyatt without a meal at its much-loved Indian restaurant, Soma. According to the rumours, Bollywood stars travelled from far and wide to feast on Soma’s Dal Makhani. I must admit, when I placed the first spoonful in my mouth, I lost myself for a moment. The rich, buttery flavour and smooth, velvety texture were completely captivating. Then came the tandoor-grilled lamb. In Ben’s words, it was like the meat had never really been joined to a bone. It was melt-in-your-mouth magic. If you’re a gastronome like me, put the Grand Hyatt (Mumbai) on your bucket list. It’s worth staying here just for the food.

What’s different about the place?

While exploring the vast halls and spaces within the Grand Hyatt, I was delighted to see its walls were lathered in local art. From contemporary pieces to traditional designs, the unique celebration of Indian culture and creativity gave the hotel soul.

Beyond its grand art gallery, the Hyatt also offers more facilities than a mini-city. Beyond the usual suspects (gym, spa, business centre etc.), the hotel hosts serviced apartments and boasts its own international shopping plaza, complete with high-end fashion boutiques, jewellery stores, cafes and beyond. Set on 12 acres of perfectly manicured land and offering a perfect mix of leisure and relaxation, the Grand Hyatt isn’t just a hotel, it’s a lifestyle destination.

How would you rate the overall experience? 9 out of 10 peking ducks.

Resort Details:
Off Western Express Highway, Santacruz (East), Mumbai, India
Tel:+91 22 6676 1234
www.mumbai.grand.hyatt.com

THE MANY FACES OF MUMBAI

Mumbai (a.k.a. Bombay) is a city of wild and wonderful extremes. Sustaining over 20 million residents, India’s most populous city is home to dreamers, hard-labourers, actors, gangsters, artists, servants, fisher folk, millionaires and everything in between. It’s the glittering epicentre of Bollywood, the world’s most prolific film industry, and it proudly possesses some of the world’s most expensive real estate. Yet, Mumbai is also renowned for its mammoth slums and ultra-gritty markets. So it seems, this eclectic city captures all of the beauty and ugliness of the human condition. But, that’s exactly what makes it so captivating. Here are some of the things I love most about Mumbai – the good, the great and the ugly.

BOLLYWOOD

Churning out over 900 films a year, Bollywood is the global goliath of the movie world. When visiting Mumbai, the heart of India’s film industry, it’s sacrilegious not to see a Bollywood flick. I convinced Ben to see ABCD2, which was like Step Up on steroids. Despite having zero understanding of Hindi, I figured dance was an international language we’d be able to make sense of. Indeed, I was instantly entranced by Bollywood’s winning escapist formula, as all-singing, all-dancing lovers fought to conquer the forces keeping them apart.

During our night at the movies, Ben and I discovered Indian cinemas played the national anthem before each screening – how patriotic! We also heard Bollywood studios often scouted Western extras to star in their films and add a whiff of international flair. Unfortunately, we missed out on our ten minutes of fame. Bollywood stars, on the other hand, seemed to have God-like status throughout Mumbai and all of India.

FASHION

Just like in Hollywood, where an intense celebrity culture is coupled with fashion fanatics, Mumbai is both the movie star and fashion capital of India. From the mountains of sparkly accessories at the Bandra street markets to the couture boutiques which line the streets of Juhu, it’s a bit overwhelming. But, once you get the hang of haggling and sorting the chintz from the special stuff, shopping becomes an entertaining tourist experience. I chose to escape the crowds and play dress ups at Bandhej in the Grand Hyatt Plaza. While in India, I couldn’t miss out on the chance to wear some traditional clothing, which I’d never be able to get on without the help of a local! Before long, I was happily drowning in a rainbow of colour. Indian women sure know how to stand out. No matter which region or caste they’re from, they all seem to put serious effort into their style, from the ornate jewellery and striking make-up they wear, to the perfectly layered clothing and coordinated shoes adorning their bodies. Indian women are the ultimate “glamourzons” – especially in Mumbai.

MARKETS

Before reaching Mumbai, I had visions of people being packed into the place like sardines. Ben and I feared it would be a nightmare to navigate, especially considering we were driving our own car. While India’s biggest city certainly has an element of overcrowded madness, there’s a fast-paced rhythm to the place which seems to keep things moving like a perfectly choreographed dance. The locals know the steps and it doesn’t take long for tourists to get the swing of things.

Nowhere is Mumbai’s organised chaos more apparent than at the markets. While Chow Bazaar (a.k.a. the Thieves Market) is a popular shopping haunt, especially amongst those seeking antiques and furniture, my top pick is the Crawford Market. It’s the ultimate tourist theatre, with locals and vendors haggling their way towards high-action melodrama while stray animals form sneaky side plots. It’s fascinating viewing, but you should also become part of the production!

If peace and quiet are what you seek, you’ll need to wander past the pet arena through to the meat market. Be warned – it’s strictly for the brave (hence the less hectic vibe). The lack of hygiene is wildly shocking and grabs you by the guts – I’d never seen anything like it before. But, while the viewing is tough, the workers are super friendly. Be sure to strike up a conversation with them, as their life stories are fascinating. Their kids play cricket around the corner. It’s worth wading through the mountains of rotting garbage to join them for a match – Mumbai-style.

SLUMS

Shantytowns and slums are very much a part of Mumbai city life, with over 60% of the population calling them home. To really get under the skin of India’s biggest city, it’s important to witness this part of the local culture. Ben and I ventured to Dharavi, Asia’s biggest and Mumbia’s most renowned slum. Thanks to Hollywood’s interpretation of street life in Slumdog Millionaire, Dharavi turned out to be a lot friendlier and grittier than I expected. While I’m sure there are some dodgy dealings in this part of town, I felt completely safe exploring the dusty alleyways and busy thoroughfares. The locals turned into shy gigglepots whenever we asked to take their photos – they were delightful and never asked for money in return. Their houses were cleverly built from a resourceful mix of materials, including corrugated iron, garbage and concrete. Surprisingly, most were kitted out with kitchens and electricity.

On the flip side, where Hollywood tends to make even the foulest conditions look picturesque, Dharavi was pretty darn dingy. It was like a city, within a city – a far cry from the lavish lanes of Mumbai’s affluent peninsular situated merely a hop, skip and jump away. The sewer-lined streets were shrouded in gut-wrenching aromas, from rotting garbage to human excrement. The waterways were a bubbling grey-green colour I’d never seen before. It was a complete assault to the senses. Yet, many families (including young adults with white collar jobs), had happily lived here for generations. While Dharavi seems shambled at first glance, there’s obviously a strong sense of community and habitual way of life which offers a compelling living environment.

PLUSH PROPERTIES

In a country where 30% of people live below the poverty line, Mumbai is a beacon of unabashed opulence. Amongst the shantytowns and slums are pockets of elegance filled with fantastical architecture. The affluent southern tip of Mumbai’s peninsular is home to the world’s most expensive private property – Antilia. Valued at $1 billion USD, it’s maintained by a staff of 600 and enjoyed by not a single soul. Owned by India’s wealthiest man, business magnate Mukesh Ambani, it’s rumoured his wife didn’t agree with the property’s feng shui and refused to reside within its stately walls. Built on a block which was formerly occupied by an orphanage, many of the locals see Antilia as a big middle finger. Whether or not the gossip is true or justified, this state-of-the-art skyscaper is still worth a peak.

The Taj Mahal Palace Hotel is another example of Mumbai’s lavish side, presenting a fairytale blend of Islamic and Renaissance architectural styles. This sumptuous hotel is a popular respite destination amongst the international elite. If you can’t afford to live like royalty for a night or experience one of the Taj’s fine-dining restaurants, it’s still worth taking a look inside and pretending like you own the place. Alternatively, you can enjoy a gentle stroll (or horse-drawn carriage ride) around its perfect perimeter. The public square, which sits next to the hotel and hugs the Mumbai Harbour, has become a favourite gathering spot amongst locals and tourists alike. It’s also home to the Gateway of India, a bold basalt arch of colonial triumph, which further enhances the grandeur of this palatial precinct.

WORLD-CLASS DINING

Mumbai offers a gastronomical adventure like nowhere else in India. Due to the well-moneyed and cosmopolitan crowds which flock to this high-energy city, the cuisine on offer is truly mind-blowing. My two favourite food experiences were at Social Offline and the Grand Hyatt Hotel. The latter took my stomach on a glorious round-the-world trip from Italy, China, Japan and Thailand all the way back to India. It’s worth sleeping over for a few nights, just so you can sample your way through the Grand Hyatt’s many restaurants and some of the best food Mumbai has to offer. From the thin-crust pizzas which dissipate in your mouth to the impossibly tender peking duck which delights your soul, it’s little wonder this hotel attracts movers and shakers from Mumbai and beyond.

Ben and I stumbled across Social Offline while we were exploring the Taj Mahal Palace Hotel. Too cheap to splurge on a five-star lunch, we looked to one of the surrounding restaurants for a feed. What we discovered at the highly affordable Social Offline knocked our socks off. The fusion of British and Indian recipes delivered an unexpected thrill to our tastebuds, from the lightly spiced and perfectly battered fish ‘n’ chips Ben devoured to the melt-in-the-mouth pastry which cuddled my curried vegetable pie. If only we’d had room to try the Chocolate Blood Bath with brownie, truffle and fudge. So it seemed, when world-class international and Indian chefs came together, the menus were magic.

CONCLUSION

If you thought Mumbai was merely a grimy, over-crowded city, think again. Its many facets will surprise and delight you, whisking you between worlds of divine grandeur and hypnotically raw street life. Mumbai, with all of it’s complex and contrasting layers, offers a well-rounded glimpse into Indian culture, aspirations, challenges and ideals. It’s unquestionably a must-visit if you plan to explore India.